Anchored Support
We are here to help you build a calm, Christ-centered rhythm together.
Common Questions
Premium features not unlocking?
If you recently purchased Anchored Premium but content remains locked, open the paywall or Profile screen in the app and tap Restore Purchases. This resyncs your App Store purchase with RevenueCat and Anchored.
How do I manage or cancel a subscription?
Subscriptions are managed directly by Apple. On your iPhone, go to Settings, tap your Apple ID, then Subscriptions to view, change, or cancel your Anchored membership.
How do I pair with my partner?
In Anchored, create an invite link from the pairing flow and send it to your partner. If the link does not open the app, make sure both partners are using the latest version and try opening the invite from Safari.
How do I delete my account and data?
You can request account deletion by emailing us at dinko7119@gmail.com from the email address tied to your account. We will remove your account, pairing data, and personal app data within 30 days.
App crashing, audio, widget, or sync issues?
First, update to the latest version of iOS and Anchored. If issues persist, restart the app and include your iPhone model, iOS version, and the screen where the issue happened when contacting support.
When contacting support, please include:
- Your iPhone model and iOS version
- The email address tied to your Anchored account
- Whether the issue affects you, your partner, or both accounts
- A brief description of the issue and steps to reproduce it